Pep Boys Auto Service & Tire at 2035 West Spring Street, Monroe, Georgia.

This evening I was involved in a minor collision with one of your mechanics backing a truck out of one of the bays at your Monroe Ga location as I was backing up to an available parking spot as my friend went in for services to another vehicle. The police were called for the accident report and never did I or the mechanic involved dispute who was at fault. There was no horn blown when he exited the bay prior to our collision but we both calmly awaited for the police (State Trooper). My purpose for this post is to complain about the manager there at this time and his role. The customer who was there having repairs done to the vehicle involved was belligerent after the collision. The manager at no time attempted to control this customer from cursing me and going in and out of the office area countless times becoming more and more combative with me. He at one time before the officer arrived allowed her to view the video that only escalated her temper even more. There was another customer there that did try to mediate the woman’s abusive behavior and language but never did any of your employees try to calm her irrational behavior. Accidents are going to happen, Im glad Im not the type of personality that is easily incited by these situations and can maintain a clear head, this could have ended much worse.
2917.11 Disorderly conduct: (2) Making unreasonable noise or an offensive coarse utterance, gesture, or display or communicating unwarranted and grossly abusive language to any person.